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  1. TM Resale NZ
  2. Seller Query
  3. Seller Information

Seller Information

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  • When should I send tickets to the Buyer?
  • Why is there a 0.01ȼ debit appearing on my statement?
  • Why has my listing been removed from the site? / Why has my listing expired?
  • I cannot verify my Ticketmaster barcodes. / I am experiencing an error when entering my Ticketmaster barcodes.
  • When can I expect my payment?
  • What is the Seller Agreement for Ticketmaster Resale?
  • It’s been more than 10 business days after the event and I have not received payment.
  • How do I add notes/restrictions/more details to my listing?
  • I live overseas. Can I sell a ticket to an event in New Zealand?
  • Is my ticket listing live?
  • How do I upload/supply tickets for my buyer?
  • How do I remove my listing?
  • I am getting an error message when trying to enter bank details. / The sytem will not accept my payment information.
  • My event is not listed / not available on TM Resale. What do I do?
  • My tickets are Venue/Box Office collect. Can I sell them?
  • Can I sell Print-At-Home/Ticketmaster tickets?
  • Can I sell Child/Junior/Concession tickets on Ticketmaster Resale?
  • Can I increase/decrease the price of my listing?
  • How do I get paid? / How is payment processed for my sale?
  • Can I cancel the sale?
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