Buyer Information
- What is the Buyer Guarantee? / How am I protected as a buyer?
- When will I receive my ticket?
- What is a Ticketmaster Verified ticket?
- I've purchased a ticket and my event is tonight! How will I receive my tickets?
- What happens to my money when I buy a ticket?
- Can I use a Ticketmaster gift card or voucher?
- Will my tickets have a restricted view?
- Will my seats be together/consecutive?
- Why is the price displayed on my ticket different to what I paid?
- Why are there Ticketmaster Resale fees and delivery fees?
- Why are there multiple listings for the same seats at different prices?
- Why are my tickets blank?
- Where are my PDF electronic delivery/Print At Home tickets?
- What is the Buyer Agreement for Ticketmaster Resale?
- What is a general admission (GA) ticket?
- What can I do if my tickets are lost, damaged or stolen?
- What are my seat numbers? / Where are my seats?
- My tickets do not match my invoice.
- Why does my ticket have someone else's name on it?
- I’ve forgotten my password/My password has expired.
- I want to buy one ticket but Ticketmaster Resale is only allowing me to choose two or more.
- I received an error message after purchasing tickets. What should I do?
- I haven't received my order confirmation email.
- I have been charged twice for my order.
- I can't locate my order. / Was my order successful? / What's my order status?
- I am visiting New Zealand from overseas. Am I able to purchase a ticket off your site?
- I am having problems downloading my ticket.
- How can I contact you?
- Do I need any special hardware or software for print at home tickets?
- Can I use a Ticketmaster gift card or voucher?