It is your responsibility to ensure you have provided us with a valid email address when making your purchase. f it’s been more than 24 hours since you ordered, please check your Junk/Spam folder first as depending on your email filters sometimes emails can be redirected there. Please also check your bank statement to ensure you definitely purchased from Ticketmaster Resale. If you are still unsure, please submit a request below.
Articles in this section
- What is the Buyer Guarantee? / How am I protected as a buyer?
- When will I receive my ticket?
- What is a Ticketmaster Verified ticket?
- I've purchased a ticket and my event is tonight! How will I receive my tickets?
- What happens to my money when I buy a ticket?
- Can I use a Ticketmaster gift card or voucher?
- Will my tickets have a restricted view?
- Will my seats be together/consecutive?
- Why is the price displayed on my ticket different to what I paid?
- Why are there Ticketmaster Resale fees and delivery fees?