If you listed and sold your tickets as Ticketmaster Verified Delivery, you should have entered your barcodes when listing your tickets. This means new barcodes are generated for the buyer once they sell–this process is final and cannot be reversed.
If you listed and sold your tickets as Electronic PDF Delivery, you will need to log in to your Resale account to complete the upload. This can only be done on a Desktop Computer/Laptop as we cannot guarantee compatibility with a mobile/tablet. Sign in to your Ticketmaster Resale account, click on Ticket Listings, then Pending & Sold Listings and ensure the correct year is selected, then next to the sold listing, click the Upload PDF button.
You will need to select the ticket files that you would like to upload (please be wary of uploading the same file for two different sales, you can hover over the uploaded file to view in closer detail if necessary). Once the correct file(s) are selected, click on Selected Pages. This will prompt a pop-up to ensure the seats are consecutive*. If so, click Confirm and please allow up to 5 minutes for a "Congratulations" message to appear. Kindly note we require the original PDF file as scans of tickets cannot be guaranteed to display barcodes correctly.
A successful upload will show status as Payment Pending. If the status says anything other than this, please contact us for assistance.
If you have any issues uploading your tickets or are unsure if the steps were completed correctly, please submit a request.